Bunch of Bleeding Muppets.

Dear Vodafone,
in this modern IT dominated age when we rely on our cellphones for important communication why do you choose to embark on a week long upgrade of your computer systems which means your customer service (which was damn poor to begin with) becomes completely non-existent?

Please do tell me, what company in its right mind would allow it to be in a situation where customers seeking simple things such as global roaming, email interface advice, or even help on blocking spam texts, are being told by your drooling, slack-jawed staff that nothing can be done until next week? I'm so glad to know that when I go overseas next Monday there'll be no way I can get my phone set up because I haven't given you 2 working days notice.

Thanks for nothing you muppets!

I must say I was so impressed by one of your staff who offered to set up a customer's internet connection on his phone for a nominal fee of $25. Never mind the fact he'd just shelled out $800 for the phone so could possibly expect a little bit in the way of free assistance. I was even more impressed the staff member in question couldn't even tell this poor man whether the Vodafone website had a FAQ page that might be able to help him out of his quandary.

Seriously where do you find these people - Morons 'R' Us?

It's one hell of a way to run a business.

May all your crabs turn into lobsters,

A former customer.